Privacy
Delete your PickPH account
This page is for the PickPH website (pickph.com) and the PickPH Seller app on Google Play, both run by PickPH. You can ask us to delete your account and its data at any time. It is free.
Option 1: delete from your account (fastest)
- Sign in at pickph.com, or open the PickPH Seller app.
- Open your account. In the seller app or seller dashboard: Menu → My account.
- Tap Privacy, then go to Delete my account.
- Enter your password and tap Request account deletion.
Option 2: request deletion without signing in
Forgot your password or no longer have the app? Enter the email address of your PickPH account. We will email you a link to confirm, so nobody else can delete your account.
What we delete
- Your name, email address, phone number and password
- Saved addresses and map location
- Sign-ins, devices and notification settings
- Your notifications, saved items and the shops you follow
- The text and photos of chat and support messages you sent
- Your name and text on reviews you wrote (the star rating stays, without your name)
- For sellers: your shop is closed and removed from PickPH, and its contact details, address and GCash or bank details are deleted
What we keep, and for how long
- Order records (order number, items, amounts, dates, and the name and contact number on the order). Philippine tax law requires us to keep them for 5 years after the tax filing deadline for the year of the order.
- Delivery addresses are removed from orders that are finished. Open orders keep the address until they are delivered or cancelled.
- A record of your deletion request, as proof that we handled it.
We delete your account within 15 days after your request is confirmed, and we email you when it is done.
Only want to remove some data, or download a copy first? Sign in and open Account → Privacy. Read the Privacy Notice